Officer Draws Praise for Helping Elderly Man With ID, Banking Hiccups
News| | By Jason Owen
When an elderly man experienced some frustration at his local bank, he reportedly became agitated when trying to find answers. The police were called to remove the man from the bank, which the officer did, but when the officer returned the man to the bank later that day, his action prompted an outpouring of support from the online community.
Recently, an unidentified man walked into his local Bank of America branch to withdraw funds from his account. The 92-year-old Montebello, California, native thought it would be a routine transaction, but when he handed his identification over to the teller, he was told that it had expired and they would not be able to complete his request. The elderly gentleman grew confused and eventually more agitated.
Officer Robert Josett responded to the scene. Getting to the bottom of the problem, the officer learned that the elderly gentleman’s ID had expired and per the bank’s policy, they were unable to legitimately process the man’s withdrawal request. Knowing his hands were tied due to the bank’s policy, Officer Josett escorted the man out of the bank, but instead of just sending him on his way, Josett did something nobody expected.
Before the bank closed that day, Officer Josett came back to the bank with the same elderly gentleman at his side. The two went to a bank teller, presented the man’s identification, and the teller was happy to process the transaction. What they learned was that Officer Josett had driven the 92-year-old to the Department of Motor Vehicles and assisted the man in renewing his license. Josett showed that “to serve and protect” isn’t just about stopping criminals. Sometimes it’s about the little things.
You can see the Montebello Police Department’s full post below. The story has spread throughout social media, generating over 250,000 likes and more than 40,000 shares (as of press time).
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